New Horizons Northeast, LLC
www.nhnortheast.com
1-800-NEW-HORIZONS
info@nhnortheast.com

50331 Windows 7, Enterprise Desktop Support Technician

Online LIVE
Course Length: 
Search All Dates or Preregister
Price:   $2,250.00
This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer.

What You Need to Know First... Upcoming Dates...

Course Outline

Module 1: Identify and Resolve New Software Installation Issues
  •   Lessons
  •   Overview
  •   Planning New Software Deployment
  •   Multilingual Deployment
  •   Using Group Policy to install software
  •   Using Software Restriction Policies
  •   Digitally Signing Software
  •   Using WMI
  •   Using Applocker
  •   Using Virtualization for Testing
  •   Resolve Software Installation Issues
  •   Review
  •   Lab : Identify and Resolve New Software Installation Issues
  •   Create a Repair Disk and Installation Partitions
  •   Install and Configure Windows 7
  •   Install Programs and test Applocker
  •   Configure Compatibility Settings

    		•
    Module 2: Resolve Software Configuration Issues
  •   This module explains how to fix application install problems caused by older programs or new features and options.
  •   Lessons
  •   Overview
  •   Change Default Settings on the Image
  •   Enable and Disable Features
  •   Pointing to a Network Resource
  •   Configuring Updates
  •   Resolve Configuration Issues with Group Policy
  •   Driver Updates
  •   Problem Steps Recorder
  •   Resolve Software Configuration Issues
  •   Review
  •   Lab : Resolve Software Configuration Issues
  •   Install the Windows Automated Installation Kit
  •   Create a Windows PE bootable image
  •   Create a VHD disk
  •   Install Windows 7 on a VHD
  •   Boot Windows 7 from a VHD
  •   Use the Problem Steps Recorder

    		•
    Module 3: Resolve Software Failure
  •   This module explains how to fix problems with applications that have problems after being installed.
  •   Lessons
  •   Overview
  •   Event Viewer
  •   Event Forwarding
  •   Application Compatibility Toolkit
  •   Windows Troubleshooting Platform
  •   Windows Experience Index
  •   Testing Compatibility with Safe Mode
  •   System Restore
  •   Resolve Software Failure
  •   Review
  •   Lab : Resolve Software Failure
  •   Install applications written for older versions of Windows
  •   Use the Program Compatibility Tool to configure settings for older applications
  •   Use PowerShell scripts to configure Network Adapters
  •   Use the Troubleshooter to enable the network adapter
  •   Install Windows 7 SDK
  •   Create a Troubleshooting Pack with the SDK
  •   Configure Event Forwarding
  •   Use System Restore

    		•
    Module 4: Identify and Resolve Logon Issues
  •   This module explains how to fix logon problems and configure local and roaming logon profiles.
  •   Lessons
  •   Overview
  •   Authentication Process
  •   Machine Accounts
  •   Trust Relationships
  •   Network Services
  •   User Account Properties
  •   User Profiles
  •   Resolve Logon Issues
  •   Review
  •   Lab : Identify and Resolve Logon Issues
  •   Join a computer to the domain
  •   Install Remote Server Administration Tools (RSAT)
  •   Test and Verify Domain User Account Properties
  •   Create Logoff script using PowerShell
  •   Test the use of Roaming Profiles
  •   Test the use of Mandatory Profiles

    		•
    Module 5: Identify and Resolve Network Connectivity Issues
  •   This module explains how to troubleshoot connectivity and network problems for client computers.
  •   Lessons
  •   Overview
  •   Scope of the Problem
  •   Hardware Issues
  •   TCP/IP Configuration
  •   Network Routing
  •   IPSec Configuration
  •   Network Connectivity Tools
  •   Branch Cache
  •   Resolve Network Connectivity Issues
  •   Review
  •   Lab : Identify and Resolve Network Connectivity Issues
  •   Use command-line tools to identify and fix network connectivity problems
  •   Fix connectivity problems caused by problem scripts

    		•
    Module 6: Identify and Resolve Name Resolution Issues
  •   This module explains how to use network services and local computer files to resolve computer names.
  •   Lessons
  •   Overview
  •   DNS Name Resolution
  •   Using a Hosts files
  •   WINS Configuration
  •   Using LMHOSTS files
  •   Name Resolution Order
  •   Manual vs DHCP Configuration
  •   Resolve Name Resolution Issues
  •   Review
  •   Lab : Identify and Resolve Name Resolution Issues
  •   Configure and Test DNS Resolution
  •   Configure and Test Hosts File Resolution
  •   Configure and Test NetBIOS Resolution

    		•
    Module 7: Identify and Resolve Network Printer Issues
  •   This module explains how to configure printer settings and security.
  •   Lessons
  •   Overview
  •   Connecting to a Network Printer
  •   Managing the Print Spooler
  •   Setting Printer Priorities
  •   Creating Printer Pools
  •   Configuring Drivers
  •   Printer Schedules
  •   Printer Permissions
  •   Manage Printers with Group Policy Settings
  •   Resolve Network Printer Issues
  •   Review
  •   Lab : Identify and Resolve Network Printer Issues
  •   Install local and network printers
  •   Create and use a separator page
  •   Configure Printer Redirection and Printer Pooling
  •   Move the Print Spooler Directory

    		•
    Module 8: Identify and Resolve Performance Issues
  •   This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications.
  •   Lessons
  •   Overview
  •   Analyzing Event Logs
  •   Setting Power Management
  •   Optimize Processor Usage
  •   Optimizing Memory Usage
  •   Optimize Hard Drive Usage
  •   Optimize Network Usage
  •   Performance Tools
  •   Resolve Performance Issues
  •   Review
  •   Lab : Identify and Resolve Performance Issues
  •   Schedule and Perform a Disk Defragmentation
  •   Using Task Manager
  •   Using Resource Monitor
  •   Display a message when a Service stops

    		•
    Module 9: Identify and Resolve Hardware Failure Issues
  •   This module explains how to diagnose hardware problems on a computer.
  •   Lessons
  •   Overview
  •   Diagnosing Memory Failure Issues
  •   Hard Drive Issues
  •   Network Card Issues
  •   Power Supply Issues
  •   Windows Hardware Diagnostic Tools
  •   Resolve Hardware Failure Issues
  •   Review
  •   Lab : Identify and Resolve Hardware Failure Issues
  •   Use the Windows Memory Diagnostics Tool
  •   Fix Hard Disk Errors
  •   Use the Reliability Monitor
  •   Use Event Viewer to Find Hardware Information

    		•
    Module 10: Identify and Resolve Wireless Connectivity Issues
  •   This module explains how to configure reliable and secure wireless connectivity for client computers.
  •   Lessons
  •   Overview
  •   Signal Strength
  •   Wireless Security
  •   Wireless Profiles
  •   Management Options for Wireless Devices
  •   Resolve Wireless Connectivity Issues
  •   Review
  •   Lab : Identify and Resolve Wireless Connectivity Issues
  •   No Lab Exercises

    		•
    Module 11: Identify and Resolve Remote Access Issues
  •   This module explains how to configure remote network connections for client computers.
  •   Lessons
  •   Overview
  •   Remote Access Methods
  •   Dial-up Configuration
  •   VPN Configuration
  •   DirectAccess Configuration
  •   Authentication Protocols
  •   Resolve Remote Access Issues
  •   Review
  •   Lab : Identify and Resolve Remote Access Issues
  •   Configure Remote Access settings for a domain user account
  •   Create and Test a VPN Connection

    		•
    Module 12: Manage File Synchronization
  •   This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops.
  •   Lessons
  •   Overview
  •   Configuring Offline File Access
  •   Synchronization Settings
  •   Transparent Caching
  •   Roaming Profiles
  •   Restoring Network Files
  •   Resolve File Synchronization Problems
  •   Review
  •   Lab : Manage File Synchronization
  •   Configure and Test Offline Files
  •   Restore the Previous Version of a File

    		•
    Module 13: Identify and Resolve Internet Explorer Security Issues
  •   This module explains how to configure the security features in Internet Explorer to protect user information and privacy.
  •   Lessons
  •   Overview
  •   Configure Security Zone
  •   Configure Security Levels
  •   Configure Privacy Settings
  •   Managing Add-ons
  •   Configure Smart Screen Filter
  •   Other Security Issues
  •   Resolve Internet Explorer Security Issues
  •   Review
  •   Lab : Identify and Resolve Internet Explorer Security Issues
  •   Configure Trusted Security Zone
  •   Configure the Security and Privacy Features in IE
  •   Configure Group Policy Settings for Internet Explorer

    		•
    Module 14: Identify and Resolve Firewall Issues
  •   This module explains how to configure Windows Firewall to secure network traffic and applications on a computer.
  •   Lessons
  •   Overview
  •   Securing Network Applications and Features
  •   Program and Port Exceptions
  •   Configuring Notifications and Logging
  •   Network Security Tools
  •   Resolve Firewall Issues
  •   Review
  •   Lab : Identify and Resolve Firewall Issues
  •   Configure and Test Firewall Rules for an application
  •   Fix Application Problems Caused by Firewall Rules

    		•
    Module 15: Identify and Resolve Issues Due To Malicious Software
  •   This module explains how to restore a computer system after an attack by viruses or other malicious software.
  •   Lessons
  •   Overview
  •   Proactive Malware Protection
  •   Protecting Internet Explorer
  •   Windows and Anti-Virus Updates
  •   Recovering From Malware Infection
  •   Resolve Issues Due To Malicious Software
  •   Review
  •   Lab : Identify and Resolve Issues Due To Malicious Software
  •   Use the Action Center to manage UAC settings
  •   Use Windows Defender
  •   Use System File Checker
  •   Use the Malicious Software Removal Tool

    		•
    Module 16: Identify and Resolve Encryption Issues
  •   This module explains how to fix problems caused by using encryption on a Windows computer.
  •   Lessons
  •   Overview
  •   Configuring a Recovery Agent
  •   Using EFS
  •   Using BitLocker
  •   Encryption Tools
  •   Resolve Encryption Issues
  •   Review
  •   Lab : Identify and Resolve Encryption Issues
  •   Encrypt Files using EFS
  •   Configure EFS Sharing
  •   •Configure a Recovery Agent

    		•
    Module 17: Identify and Resolve Software Update Issues
  •   This module explains how to enable and use the software update features available in Windows 7.
  •   Lessons
  •   Overview
  •   Types of Windows Updates
  •   Using Windows Update
  •   Using Microsoft Update
  •   Resolve Software Update Issues
  •   Review
  •   Lab : Identify and Resolve Software Update Issues
  •   Configure Windows Updates using desktop settings
  •   Configure Windows Updates using Group Policy settings

    		•
    VC-none